Refund policy

All sales are final. At this time, no refunds nor exchanges are permitted. This includes gift cards.

Damaged Packages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Orders are packaged carefully and checked for quality, but if your shipment arrives damaged, please use the contact us form or contact us at hello[[@]] kotelier[.]com and including your Order number so that we may assist you

Lost or Delayed Packages
Kotelier is not responsible for any losses or delays incurred by the shipping courier.

Please ensure that all of your information is correct prior to submitting your order (ex. name, address, zip/postal code, phone number, billing address) as Kotelier is not responsible for undeliverable mail nor cost to reship the items. Refunds will not granted for incomplete or incorrect addresses - please check carefully when placing your order.

If your order hasn't arrived within the estimated timeframe, please contact us at hello[[@]] kotelier[.]com and we'll do our best to help resolve the issue.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.