🍁 We ship from Canada!
Canadian orders will be shipped via Canada Post lettermail (if size & weight permits). Larger orders may need to be shipped via other methods - we will contact you to confirm any changes to shipping costs

International shipping is available - please contact us for a quote.

Free Shipping Offered - Canada only!
We’re excited to offer free shipping on eligible orders!

Light orders (mostly stickers):
- Minimum purchase of $75 CAD
- Works with other discounts!

Larger orders (notebooks, etc.):
- Minimum purchase of $135 CAD
- Works with other discounts!

• After you've placed your order, you cannot make any changes to your order (ie: add/remove products).
  
• Please check your delivery address, name, and contact info carefully when placing an order. If you've made a mistake on your delivery address/information, contact us immediately. Once it's shipped, we cannot modify it in any way.
  
• You can cancel your order as long as your order has not been fulfilled (shipped). To cancel your order, contact us immediately. As cancelling an order is a manual process, we cannot guarantee that we will be able to cancel your order in time before it gets packaged and shipped, but we will make every effort.
  
  Once your order has been shipped, we are unable to cancel the order.

Orders will be processed within 2-4 business days (unless otherwise noted).

All sales are final. We currently do not offer refunds or exchanges.
Thank you for your understanding.

Kotelier is not responsible for any losses or delays incurred by the shipping courier.

Please ensure that all of your information is correct prior to submitting your order (ex. name, address, zip/postal code, phone number, billing address) as Kotelier is not responsible for undeliverable mail nor cost to reship the items. Refunds will not granted for incomplete or incorrect addresses - please check carefully when placing your order.

Orders are packaged carefully and checked for quality, but if your shipment arrives damaged, please use the contact us form including your Order number so that we may assist you.

Are you are an artist/illustrator/brand looking to be featured, don't hesitate to contact me ^^
아티스트, 일러스트레이터 또는 브랜드 관계자분들중 Kotelier와의 협업에 관심이 있으시다면 부담 없이 연락해 주시기 바랍니다.